Quality Policy

Customer satisfaction is the primary goal of the GuD group. It is our mission to offer our clients state-of-the-art engineering services utilizing an economic framework. Every member of our GuD staff helps us to achieve this goal.
The GuD management provides the framework that is necessary for each employee to achieve his/her goal as described in the Quality Management Handbook.
Each employee is familiar with the quality documentation relevant for his/her task and is committed to implement and apply the management system on the job.
The GuD management is responsible for the functionality of the management system.
The structure of the management organization is shown in a valid organization chart.

QM - Handbook

The GuD Group maintains a quality management system (QM system) according to DIN EN ISO 9001 standards for its two engineering offices:

  • GuD Geotechnik und Dynamik Consult GmbH
  • GuD Geotechnik und Umweltgeologie GmbH (Leipzig)

The QM system is described in the Quality Management Handbook (QM handbook).
The QM Handbook describes the overall QM system for the GuD Group.

In addition, GuD Geotechnik und Dynamik GmbH has implemented QM specifications for its soil mechanics laboratory in line with the QM handbook. These specifications applies to the following functions and comply with the standards:

  • DIN EN ISO/IEC 1725:2005 (“General Requirements for Competency of Test and Calibration”)

The QM Handbook describes all instruments and methods necessary to ensure the full compliance of the GuD laboratory with the standards outlined in:

  • DIN EN ISO/IEC 1725:2005

SCC** Zertifikat

Die GuD Geotechnik und Dynamik Consult GmbH hat ein SGU- Management eingeführt. Zertifizierungsbereich: Ingenieurleistungen im Bauingenieurwesen und in der Geotechnik
Es stimmt mit dem Standard SCC**, uneingeschränktes Zertifikat, überein und entspricht dem normativen Regelwerk "Sicherheits Certificat Contraktoren" Version 2011.
SCC (Safety Certificate Contractors) – Arbeitsschutzmanagementsystem ist ein Regelwerk für ein zertifizierbares Managementsystem, welches ursprünglich von der Petrochemie für ihre Subunternehmer eingeführt wurde. Diese Regeln vereinen die Belange, die an die Arbeitssicherheit, den Gesundheits- und Umweltschutz (SGU) in Unternehmen gestellt werden.

Documentation

GuD maintains a process for the handling of all QM relevant documents.
QM documents include handbooks, standard directions, rules, norms, additional normative documents, test methods, software, descriptions, etc.
The management of QM documents (paper copies and IT supported documents) is maintained by a “documentation flow chart” which maps out preparation, assessment, cataloging, authorization, distribution, revision and withdrawal, including the individual responsibilities. A revision of the documentation flow may become necessary if internal audits question the effectiveness of the flow or the results achieved. Customers will be notified if a revision affects the cooperation with GuD or work in process.
Outdated documents are removed or marked as such by the person responsible for a given flow step. Changes to GuD documents such as forms, standard instructions, etc. are labelled accordingly.

Internal Audits

Procedures within the laboratory are internally audited on a regular basis, usually once a year. The internal audit is conducted by a quality management candidate (QMB). The audit plan for a given year is distributed to all employees at the beginning of that year.
If the effectiveness, correctness or validity of a process is questioned during an internal audit a corrective action plan is defined. Changes may require that customers have to be informed accordingly.
The QMB is responsible for the audit report which includes the function assessed, the observations of the audit and the corrective action plan.
The implementation and effectiveness of any corrective action is verified and documented in the next internal audit.

Management Assessment

The GuD management system is assessed on an annual basis by a QMB. The objective of this assessment is to ensure ongoing effectiveness and efficiency. It serves to identify and implement necessary changes. The assessment includes the following:

  • suitability of general rules and methods
  • reports by management and executive personnel
  • results of latest internal audit
  • corrective and preventive action
  • sssessments by external sources
  • results of comparative laboratory feasibility studies
  • changes in scope or nature of work
  • customer feedback
  • complaints
  • suggestions for improvement
  • other objective factors such as quality, resources and training of employees

The results of a management assessment and ensuing action plans are documented and benchmarked within an appropriate time frame.

DIN EN ISO 9001 : 2008
SCC** Zertifikat
IQNET - ISO 9001 : 2008